Purchasing Online

1How do I shop mademoiselle-martin.fr?
There are several ways to browse mademoiselle-martin.fr. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as t-shirts or accessories.If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by email at contact@mademoiselle-martin.fr Our online Client Assistants are available Monday through Friday, between 9 AM and 7 PM, and Saturday between 9 AM and 6 PM (CET).
2How do I place an order?
Depending on the availability of the items and the delivery address, purchases can be made directly through our website www.mademoiselle-martin.fr. You can contact us by e-mail at the following address:: contact@mademoiselle-martin.fr
3Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to contact@mademoiselle-martin.fr as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
4What is personalisation and how do I personalise my item?
Personalization will be soon available on mademoiselle-martin.fr, identified by 3 letters “DIY” (Do It Yourself) in the product description. When the service is active for the searched product, it will be possible to personalize it by selecting the chosen letters in different colours and materials.Personalization is also available for a limited selection of products on mademoiselle-martin.fr. If the service is active for the searched product, a “Personalise” link will appear in the product page. By selecting this option it will be possible to choose from two to three initials in three different colour options, depending on the selected style.